Blank labels after a recent Windows update?


Otherwise see below…

You’ll want to do two things:

1) clean your printer using a DYMO Cleaning Pad (available in the KidCheck Store), and
2) make sure your labels are loaded correctly.

Tips for loading labels:

  • Open the printer and make sure the labels are feeding from the bottom of the roll (labels are facing down in the printer)
  • The small holes between the labels in the roll need to be on the left side (the left when you are looking straight on at the printer)
  • Be sure the label spool guide is flush against the label roll, and that the left edge of the label is flush against the left edge of the label feed slot.

How to Load Labels:

  1. Remove the label spool from inside the top cover and pull the spool guide from the spindle
  2. Hold the spool spindle in your left hand and place the label roll on the spindle so that the labels feed from underneath and the left edge of the label roll is firmly against the side of the spool
  3. Slide the spool guide onto the right side of the spool and press the guide tightly against the side of the label roll, leaving no gap between the roll and the spool. The label roll must fit snugly against both sides of the label spool with no gaps.
  4. Insert the label spool into the slot in the printer cover with the labels extending from underneath the roll
  5. Align the left edge of the label with the left edge of the label feed slot and insert the label into the slot
  6. The printer automatically feeds the label stopping at the beginning of the first label
    • If the printer does not feed the labels, make sure the first label is fully inserted and then press the form-feed button
    • If the first label on the roll is not a full label, press the manual feed button to eject the partial label
  7. Slide the label guide to the left until the label guide aligns with the right edge of the label. Make sure that the label guide does not pinch the label
  8. Lower the top cover