Company Description

KidCheck is a software startup born and based in Boise, Idaho. We provide a subscription based electronic children’s check-in software that helps keep children safe and helps customers manage their users/customers. We provide quality service to a variety of churches, daycares, gyms, and activity centers within the U.S. and internationally. Learn more about KidCheck.

Required Skills

The Support Team helps retain customers while making them even bigger fans of our fantastic product and service. We enhance our customers’ experience of KidCheck and its culture. Our most successful candidates will possess the following skills:

Communication
Teamwork
Empathy
Ability to Learn and Teach
Positive Attitude

Key Responsibilities

Our ideal team member portrays a positive attitude along with a kind, helpful spirit. You must be comfortable working with customers who know little about technology to customers who are very tech-comfortable. As a Support Team Member, you’ll serve customers through incoming calls, emails, and chat. You’ll also help with support documentation and other assigned duties such as testing, quality assurance, etc. Although this position requires some technical ability, its real focus is on serving customers well.

Apply if

  • You enjoy working with people and helping others solve problems
  • Your smile leads your attitude
  • You possess the ability to teach others and learn
  • Being on the phone a portion of the day is appealing (we’re not a call center, but we do periodically log a good amount of phone time)

Don’t apply if

  • You’re easily frustrated with upset customers
  • You’re just looking for a 9 to 5 and aren’t willing to engage positively with a constructive office culture

To Apply:

Please send your Cover Letter and Resume to support@kidcheck.com

This position is Salary and will offer Medical and Retirement Match Benefits.