Attention Windows 10 Users: The March Windows update may affect DYMO label printing causing labels to only print blank labels.
(This does not affect ExpressHub4/PrintHub or Mac users.)

To Fix: Install the newest version of the Dymo Label v.8 software. More Info: https://www.kidcheck.com/dymo

Why doesn’t the “Detailed Lookup” screen come up when I scan a child’s name badge?

To view the Detail Lookup screen you need to ensure the function is enabled. Login to KidCheck Choose System Settings from the top right Choose the System Options on the left Choose Check-in Options from the setting categories on the left Under the Detail Lookup Policy you can enable and disable options
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Check-Out Receipt Texts

With Check-Out Receipt Texts, a link to a unique digital check-out receipt and QR code is automatically texted to the parent/guardian. Then, to complete a secure check-out, simply scan the code on their phone with a 2D barcode scanner, tablet camera, or do a visual ...
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How do I change to 3 digit, 4 digit, or Alpha-Numeric security codes?

After signing in to your KidCheck account: Choose System Settings in the upper right corner Then select  System Options on the left Choose Printing Options from the options on the left under System Settings Go to the bottom of the page to the last option called Printed Security Codes Choose the Numeric-Only Codes option There ...
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How do I stop a test label from printing each time I start check-in?

Select System Settings from the top right corner of the screen Select the System Options on the left Select Printing Options from under System Settings Make sure the first box in the Label Printing Options section is unchecked. It says “Print a test label on check-in startup” Select the green Save Changes ...
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How do I choose to not print a label for a specific child on check-in?

When checking in a child at a check in station, select 0 in the Labels Drop Down Box next to their name. This will then be the default for that child until changed again.
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Can I turn off printing for a specific template or check-in station?

Label printing cannot be turned off based on check-in template, however, it can be done for specific check-in stations or kiosks. There are two ways to turn off the printing for a station: While check-in is running on the station, select Close in the upper right corner. ...
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Can I turn off name badge printing for certain locations?

Sometimes administrators would like to disable printing child name badges and/or guardian receipts for children checking into a certain location.  This can be accomplished with the following steps: Select the System Settings gear in the upper right of your administrative KidCheck account Select System Options on the left, then choose ...
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Can I turn off the printing of guardian receipt tags?

For situations where guardian check-in receipt tags are unnecessary, it is possible to disable them for specific locations. Select the System Settings gear in the upper right of your administrative KidCheck account Select System Options on the left, then choose Campuses and Locations Select the name of the appropriate campus Select the ...
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Can I change what information is printed on child badges?

Yes! For Standard, Premium, and Campus users it is easy to specify what information will be printed on child badges. Options include name, primary guardian, guardian’s phone number, pick-up guardian, birthday, and watermark. Additionally, Premium  and Campus edition members may create and upload fully customized ...
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The guardian doesn’t have their receipt to check out the child; what do I do?

Sometimes a guardian will attempt to pick up a child and not have the guardian receipt label (due to it being lost, their spouse forgot to give it to them, etc).  It is still possible to ensure they are an authorized guardian and easily process ...
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