Overview

In government buildings and schools, strict network and firewall settings can prevent KidCheck Kiosk and ExpressHub devices from connecting to KidCheck servers. This may result in:

  • Network errors on client devices.
  • Failed check-ins and label printing.
  • ExpressHub unable to establish a “connected” KidCheck Socket Status.

To resolve these issues, update your network security settings as follows.

Recommended Updates

Domains to Allow

Ensure the following domains are whitelisted for outbound connections:

  • mobileapi.kidcheck.com
  • clientapi.kidcheck.com
  • api.kidcheck.com
  • go.kidcheck.com

Alternatively, use a wildcard to allow all KidCheck subdomains:

*.kidcheck.com

Ports to Open

Update firewall rules to permit outbound traffic on these ports for KidCheck servers:

  • 80 (HTTP)
  • 443 (HTTPS)

These changes should enable seamless connectivity. If issues persist, consult your IT administrator or contact KidCheck Support (208-538-2000, support@kidcheck.com) for further assistance.