Follow these steps to resolve client or network errors with the KidCheck client software on a Windows Kiosk PC. Ensure each step is completed before moving to the next.

  1. Verify Admin Login and Network Connection
  • Log in as a local Windows admin user on the kiosk PC.
  • Check network connectivity:
    • Click the network icon (wireless symbol or monitor with cable) in the bottom-right corner of the desktop.

    • Ensure the PC is connected to the correct network. If not, select and join the appropriate network.
    • Alternatively, search for “network and internet” in the taskbar, open network settings, and verify connectivity.

  • If connection fails:
    • Restart the PC and check connectivity again.
    • Try a different network or contact your network admin/IT staff for assistance.

 

  1. Relaunch or Reinstall KidCheck Client Software
  • Relaunch the software:
    • Open the KidCheck client from the desktop shortcut or Start Menu (All Programs > KidCheck).

  • If the software is missing:
    • Download and install it from go.kidcheck.com (Admin Login > Check-In > Download Client Software).

  • Run Check-In:
    • Go to Check-In Tab > Templates > Select your organization’s check-in template.

  • If the device is unlicensed:
    • Click the system settings gear (top-right corner) > Licensing > Edit This Computer’s License.

    • Fill in the license fields and click “Save Changes.”

    • Retry running the check-in template.

 

  1. Check for Antivirus/Security Software Interference
  • Ensure no antivirus or security software is blocking the KidCheck client or access to Windows firewall settings.
  • If needed, uninstall the antivirus/security software and proceed to the next step.

 

  1. Adjust Windows Firewall Settings
  • Search for “firewall” in the taskbar and select “Firewall & Network Protection.”
  • Turn off both Domain Network and Private Network firewalls:
    • Select each network type and toggle the slider to “Off.”

 

  1. Configure KidCheck to Run as Administrator
  • Right-click the KidCheck desktop shortcut and select “Properties.”
  • Go to the “Compatibility” tab.
  • Check “Run this program as an administrator.”
  • Click “Apply” and then “OK.”

  • Launch KidCheck, select “Yes” on the prompt asking to allow app changes, and sign in.
  • Retry running the check-in template.

 

  1. Contact Support if Issues Persist
  • If errors continue, contact KidCheck Support:
    • Email: support@kidcheck.com
    • Phone: (208) 538-2000
    • Support Hours: Monday–Friday, 8 AM–5 PM MST; Sunday, 6 AM–12 PM MST