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July 3, 2014

What is the difference between Guardian Accounts and Login Accounts?

Parents/guardians need a KidCheck account to securely check their children into your facility. There are two types of KidCheck accounts: A KidCheck Login Account This an account created online via go.kidcheck.com or via the mobile app; it includes a username and password. It allows parents to actively ...
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July 3, 2014

Should parents set up one combined account or a separate account for each parent?

In KidCheck, each parent/guardian has their own account linked with their phone number. In a typical family setup, one parent will create a login account (account with a username and password), add their children, then add their spouse as an Authorized Guardian. This creates a Guardian ...
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July 3, 2014

How do visitors and guests check in to my facility?

If they have a KidCheck account elsewhere: They simply need to enter their 10 digit phone number (their account works at every KidCheck facility). If they don’t have a KidCheck account: Instruct them to select the “I do not have a KidCheck account” link on the check-in screen. ...
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July 3, 2014

What do I do if a different person’s name comes up when someone inputs their phone number? For example, when Mr. Jones checks-in, it brings up Mrs. Smith’s information.

This can occur sometimes when a family signing in (i.e. Mr. Jones) does not completely close the screen after checking in and the next person (i.e. Mrs. Smith) inputs their phone number. Unfortunately Mrs. Smith’s phone number has now inadvertently been input into Mr. Jones’ ...
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July 3, 2014

What do I do if a guardian has created multiple or duplicate accounts?

Combine duplicate accounts using KidCheck’s Person Merge Tool. This tool allows an admin to search for duplicate users (either adults or kids) and to merge them into one. Or, if the guardian has created multiple login accounts (complete with username and password), they can access the ...
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July 3, 2014

A guardian input their photo into their account but it’s not showing up, why?

There is an approval process for photos entered into KidCheck so they do not show up immediately after being uploaded. The photos are reviewed and approved by KidCheck staff several times a day. The photos are reviewed to ensure they are of an actual person and that ...
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July 3, 2014

How do I update a guardian’s account on their behalf?

If a guardian has given you permission, you do have the ability to make changes and updates to their and their children’s information. When the guardian sets up their login account they choose whether or not to allow organizations to make adjustments on their behalf. ...
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July 3, 2014

How can I see who has registered for KidCheck prior to rollout?

KidCheck operates from a unique centralized database that allows any parent with a KidCheck account the ability to check-in children at a facility that uses KidCheck without having to re-create an account at that facility. But a parent’s information is not available to a child ...
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July 3, 2014

How do I delete a family from KidCheck?

It is not necessary (or possible) for an administrator to delete a family from KidCheck. Since KidCheck is a legal record of who was in your care on a certain date, you don’t want to remove anyone from the system, and we have purposely designed ...
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July 3, 2014

I forgot my password, what should I do?

Navigate to the KidCheck login page (http://go.kidcheck.com) Select the Forgot Your Username or Password Enter your email address, and click the Reset Password button An email will be sent to you containing a link to reset your password
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