What do I do if a different person’s name comes up when someone inputs their phone number? For example, when Mr. Jones checks-in, it brings up Mrs. Smith’s information.
This can occur sometimes when a family signing in (i.e. Mr. Jones) does not completely close the screen after checking in and the next person (i.e. Mrs. Smith) inputs their phone number. Unfortunately Mrs. Smith’s phone number has now inadvertently been input into Mr. Jones’ account in the keytag barcode field. If this happens, let us know by calling 855-KIDCHECK or emailing firstname.lastname@example.org. We will need to know the names of the individuals involved and their proper phone number in order to correct the error.