What do I do if a guardian has created multiple or duplicate accounts?

Combine duplicate accounts using KidCheck’s Person Merge Tool. This tool allows an admin to search for duplicate users (either adults or kids) and to merge them into one.

Or, if the guardian has created multiple login accounts (complete with username and password), they can access the account they are not using and cancel it by selecting the Preferences area (people icon) in the upper right on the KidCheck portal and select Cancel Your Account, or access their account settings from the mobile app with the account they want to close and choose the Cancel Your KidCheck Account option.